Refund and Return Policy

At Oh So Clean Beauty, we strive to provide our customers with the best beauty products and services. However, we understand that there may be instances where you need to request a refund or return. This Refund and Return Policy outlines the procedures and guidelines for such situations to ensure a seamless experience for all our valued customers. By purchasing our platform, you agree to adhere to this policy.

1. Refund Eligibility for Products:
   1. Unopened and Unused Products: To be eligible for a refund, beauty products must be unopened, unused, and in their original packaging with all seals intact.
   2. Defective or Damaged Products: If you receive a defective product, damaged during shipping, or significantly different from the description, please contact us within 7 days of receipt for a refund or replacement.
2. Non-Refundable Items and Services:
   1. Used or Opened Products: We cannot issue refunds for beauty products that have been opened or used due to hygiene and safety reasons.
3. Refund Process:
   1. Contact Customer Support: To initiate a refund or return, please contact our customer support team through [contact@ohsocleanbeauty.com]. Provide your order number, details of the product or service, and the reason for the refund request.
   2. Inspection and Processing: Once we receive the returned product or review your service concerns, we will inspect it to ensure it meets our refund eligibility criteria. If approved, we will initiate the refund process within 15 days.
4. Refund Methods:
   1. Original Payment Method: Refunds for products and services will generally be credited back to the original payment method used for the purchase. 
   2. Exceptions: In some instances, such as when the original payment method is no longer valid, we may issue the refund through an alternative payment method or store credit.
5. Shipping and Handling:
   1. Return Shipping: For eligible product returns, the customer is responsible for the return shipping costs unless the product is confirmed defective or damaged upon receipt. 
6. Changes to the Policy: 
   1. Oh So Clean Beauty reserves the right to amend this Refund and Return Policy without prior notice. Any changes will be updated on our website, and they will be effective immediately.

By using our services and purchasing products through Oh So Clean Beauty, you acknowledge that you have read and understood this Refund and Return Policy. For any questions or concerns, please contact our customer support team for assistance.

Last updated: 26 July 2023